Zendesk pricing · no sales call required
See what Zendesk will really cost you.
We've helped hundreds of Australian companies buy Zendesk the right way — and deploy it in 4–6 weeks. Same price as buying direct, with a Premier Partner on your side of the table.
Zendesk Premier Partner·
12+ years in Zendesk·
150+ implementations
Zendesk Suite plans
The prices, in plain English.
The four Zendesk Suite tiers we sell — no reading between the lines. Answer a few questions and we'll tell you exactly which one you need.
Suite Team
$55
USD / agent / month
Email, help centre & basic chat for small, straightforward teams.
Suite Growth
$89
USD / agent / month
Automation, self-service & multiple channels as volume grows.
Suite Professional
$115
USD / agent / month
Side conversations, SLAs & skills-based routing for busy teams.
Suite Enterprise
$169
USD / agent / month
Advanced security, custom roles & sandbox for larger orgs.
Popular add-ons
Copilot (AI)
+$50 USD / agent / month
Drafted replies, ticket summaries & auto-triage for your human agents.
Zendesk QA
+$35 USD / agent / month
Automatically score and coach agent conversations.
Workforce Management
+$25 USD / agent / month
Forecast ticket volume and schedule agent shifts.
Zendesk QA + Workforce Management together: $50 / agent / month — cheaper than buying them separately.
Prices in USD, billed annually. Monthly billing costs ~25% more. AI, voice and quality assurance tools are add-ons.
On your side of the table
"We'd been going through the motions in our support operation. Since working with Gravity CX we've rebuilt our foundations — our workflows are structured and efficient, and we finally have a clear roadmap for what to tackle next. The impact has been significant."
Chris James
Head of Customer Operations · Ezypay
Straight answers
Questions people actually ask.
Estimates are indicative, based on Zendesk Suite list pricing in USD, and don't constitute a formal quote. Your exact price is confirmed in your quote. Gravity CX Pty Ltd · ABN 32 687 217 723.
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